Orders
What is the shipping time for my order?
When you place an order from the IKO Online Shop, it will be shipped once the payment is received and approved by our accounting department. Payments completed by PayPal can be confirmed within 1-2 days. Payments by bank transfer are complete within 1 week to 10 days.
The package delivery time will depend on whether Priority or Express Mail option is selected.
Priority 7-10 working days/ Express 3-5 working days.
Where can I purchase copies of IKO publications?
IKO publications can be accessed and purchased either on our App or website. Please note that not all publications are accessible for everyone depending on their membership plan. It is not possible to purchase physical copies of our publications.Some eBooks are available for free in the eBooks section of the website.Please note that none of our eBooks are available to download in pdf format.
What is the process to make a complaint about an order?
Complaints must be made and received within 3 months after the order was made. Beyond this, complaints are not be processed. To make a complaint, write us a message using the topic "Order"
What is the shipping policy for the IKO Online Shop?
Please visit our shipping and rates page to get all the information about the policy.